Sales taxes

Some products on the Specialty Food Shop’s online store have sales tax.  All Canadian customers, regardless of province, are subject to the Ontario Provincial Sales Tax (PST) and/or Government Sales Tax (GST) if applicable to a specific product.

Shipping rates

Standard Shipping Rates

Shipping costs are based on location.

Rates are subject to change

Some exceptions may apply. The delivery charge for some orders may need to be determined on an individual basis. In this instance, we will telephone you and get your approval prior to proceeding with the fulfillment of your order.

 
Frozen products

Customers who order products that require freezing will have them arrive in a cooler containing dry ice. This shipment method ensures the integrity of your frozen goods. The cost for shipping of frozen goods will be $10 per cooler. 

 - If your order only requires 1 cooler, your credit card will only be charged $10.00.
 - If you require 2 coolers, your credit card will be charged $20.00.

 
By selecting a cooler as an item, you are authorizing the Specialty Food Shop to charge your credit card up to $20.00 to cover the cost of the cooler(s) and dry ice.

1.   Click on "Shop Online" to place your order.
2.   Find the frozen item(s) you wish to order and click on the picture of the product to open up a longer description page. 
3.   At the bottom of the description you will need to select ONE cooler in order to complete your frozen order.

Note: Only one cooler item needs to be selected per frozen goods order. 

Please place large orders two weeks before you require your products to ensure ample time for shipping and delivery.

If you cannot be home to sign for frozen goods deliveries, we suggest that you indicate, "No signature required" on frozen product orders to prevent them from being sent to a depot for pick up and becoming thawed.

Please make sure to read the handling information regarding dry ice carefully.  It is important that you handle and dispose of the dry ice as instructed.  Coolers can be recyled in your BLUE BIN in teh GTA. Those outside of the GTA should contact your local municipality for information on recycling styrofoam.

If you have questions or concerns please feel free to contact us at 1-800-737-7976 or 416-813-5294 and press 0.

Rush Shipping

For rush shipping, select the RUSH option when checking out. All rush orders must be received by 12 noon for next day delivery. Rush shipping is available Monday through Thursday only.

Ontario Rush Shipping Charges:

$15.00 for the first 1 - 3 pounds and $0.14 per pound thereafter.

Out of Province Rush Shipping Charges:

Customers must call 1-800-737-7976 to get a quote for the cost of rush shipping and to determine if rush shipping is available to your area.

Rural shipping

Customers residing on a rural route will require a $3.00 surcharge to deliver to these areas. Click on the "Shipping" category and select RURAL.  Add this item to your shopping cart. Below is a list of what Purolator constitutes a rural route in Ontario. If you are unsure, please call 1-800-737-7976 to speak with a Nutrition Associate and they will confirm your area or postal code.

If there are concerns or disputes with shipping costs, please contact the Assistant Manager of the Specialty Food Shop at 416-813-8074.

Page published on 2009-05-14

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