Specialized Nutritional Needs
Adult Plus Calories, Protein & Fibre
Modules, Foods & Other
Paediatric Plus Calories, Protein & Fibre
Enteral Feeding Supplies
Enteral Feeding Price List
Low Protein & Metabolic
Low Protein Foods Covered
Low Protein Foods Not Covered
Metabolic Supplements & Modules
Powders & Liquid Thickeners
Allergen & Gluten Free
Breads & Breakfast Items
Baking Ingredients & Kits
Condiments & Toppings
Candy & Chocolate
Ready Made Meals & Appetizers
Pasta & Grains
Snacks, Cookies & Bars
Health & Beauty
Baby & Kids
Foods & Snacks
Infant Feeding Supplies
Breast Pumps & Supplies
Nipples & Special Feeding Needs
Specialty & Solution Formulas
Routine Starter Formulas
Specials & Events
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Shipping and Returns
Shipping & Returns
Specialty Food Shop offers two shipping options through our shipping partner Purolator, Standard Shipping and Rush Shipping.
Standard Shipping –
3 to 10 business days
All orders that are being shipped with the standard shipping option require 1-3 business days of processing time unless otherwise noted on the product page.
Standard shipping is available across Canada starting at $9.99. Rates may vary for remote and difficult to serve locations. Standard shipping orders will arrive within 5-7 business days after your order has been processed.
– Next day delivery before 10:30 AM (Monday to Friday )
*Please call to confirm
Rush Shipping is a premium service available to orders shipping in Canada (excluding remote & difficult to serve locations). Rush shipping means your order must be placed prior to 12 noon Monday to Thursday to guarantee your next day delivery.
*Please always call to confirm your RUSH order, the day that it is placed.*
Rush shipping is available across Canada. Rates start at $19.99. Rates may vary for remote and difficult to serve locations.
At Specialty Food Shop we want you to be satisfied with your purchase. For products purchased in store we accept returns of unopened products up to 14 days after the date of purchase. For products ordered online we accept returns up to 14 days after the date of shipment.
Opened or used products, or any items marked as non-refundable are not within our return guidelines. We also cannot accept any returns from products in the following categories:
Breast pumps and accessories
Energy boosting drinks
Enteral feeding pumps and supplies
Frozen food items
Items which have been removed from their original packaging, assembled or modified cannot be returned.
If your order has been damaged during the shipping process please accept the shipment and contact Specialty Food Shop immediately at Monday to Friday 8 a.m. – 7 p.m. 1-800-737-7976 or on Saturdays between 10 a.m. – 5 p.m. at 416-813-5294. Additionally you can e-mail us at
for information on how to proceed.
Products listed as Special Order may take up to 14 business days to arrive. Once your special order product has been received by Specialty Food Shop it will be shipped out the next business day.
Enteral feeding pumps and supplies
If you are experiencing issues with your feeding pump please contact the correct Canadian distributor directly.
Kangaroo Pump & Supplies
Please contact Covidien between 8:30 a.m. – 4:30 pm Monday to Friday at 1-877-664-8926 and choose ‘Option #2’.
Zevex Pump -
(3 year warranty if purchased after August 1
Please contact Cardinal Health between 8:30 a.m. – 4:30 p.m. Monday to Friday at 1-866-685-0288 and choose ‘Option 2’. Additionally you can contact them by e-mail at
Zevex 500 ml / 1200 ml Pump Sets
Please contact MOOG at 1-800-970-2337.
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.