Specials & Events / Dear Valued Customers

Dear Valued Customers

Friday, March 27, 2020
Dear Valued Customers

Important information from Specialty Food Shop
(Posted March 27, 2020)

To our valued Specialty Food Shop customers,

As an essential business, Specialty Food Shop would like to reassure our customers that we will remain open and will continue to provide the products you need. As the COVID-19 situation continues to evolve, the most up-to-date information on our product availability and shipping timelines will be regularly updated our website. Please bookmark this page.

Recently, we have been experiencing significant increases in the number and size of orders placed online and by phone. This increased demand on our warehouse and order frequency has impacted our standard delivery times and product availability. We are working closely with suppliers and delivery partners to meet your needs and to get your order out as quickly as possible.

We have implemented temporary measures to help our team work through the high volume of orders and to ensure more customers have access to the products they need, including:
  • Limiting the number of new orders we ship out each day
  • Limiting some quantities of foods and formulas one customer can purchase
  • Limiting in-store pickups. As you may know, Specialty Food Shop is located on the main floor of The Hospital for Sick Children (SickKids) in downtown Toronto. SickKids is currently limiting the number of people entering the hospital to keep everyone safe. For the latest updates on entrance restrictions, please visit the SickKids website here. Please consider shopping online at www.specialtyfoodshop.ca during this time.
  • Adjusting our hours of operation. Until further notice, Specialty Food Shop will be closed on Saturdays and have reduced hours Monday to Friday. For our current shop hours, check the website regularly.
We encourage our customers to shop responsibly – order only what you need, when you need it. If you can wait to place an order, please do so. We are committed to restocking items as quickly as possible, working with our suppliers who are carefully managing their inventories during this time.

We recognize that these temporary measures can be an inconvenience and we appreciate your cooperation as we work together to order in more stock and ship orders out in a timely fashion in order to meet your needs. 

-- Specialty Food Shop Management

Current Hours of Operation

Monday to Friday
8 a.m. to 5 p.m. EST

Saturday
Closed until further notice

Sunday
Closed as usual

Statutory Holidays
The shop is closed on the following statutory holidays:

New Year's Day 
Family Day
Good Friday
Victoria Day
Canada Day
Civic Holiday
Labour Day
Thanksgiving Day
Christmas Day 
Boxing Day