Specials & Events / Holiday Hours & Shipping
Holiday Hours & Shipping
Friday, November 12, 2021
Holiday Hours & Shipping

Holiday Hours & Shipping
With the festive season coming up, we’re currently experiencing an unusually high order volume due to increased online shopping. We may need additional time to process and ship out orders. In addition, our shipping partner may be experiencing delays that may affect delivery times. 

We truly appreciate your patience as we do our best to deliver your order on time.  
We encourage our customers to place orders well in advance to help ensure you are fully stocked for the holidays. Below, view our suggested order deadlines to help ensure your order arrives ahead of the holidays. Once your order has been shipped, tracking information will be sent to you via email.

Suggested order deadlines
Our shipping window will be changing over the holidays from Dec. 22, 2021 to Jan. 4, 2022. 

Shipping destination Standard shipping order deadline (Purolator Ground) 
GTA, Windsor, Montreal & Ottawa Corridor 5 p.m. on Dec. 15
Major urban centres 5 p.m. on Dec. 15
Elsewhere in Canada ** 5 p.m. on Dec. 8
These order deadlines are estimates. 
Please note: Rush shipping is not available. 

NOTE: While frozen goods will not be shipped between Dec. 22, 2021 and Jan. 4, 2022, any orders for dry goods will be processed and shipped during our holiday hours.
 
As the holiday season approaches, consider following these guidelines:
  • Shop early. Consider placing your online order before December 15th at www.specialtyfoodshop.ca for items.
  • Allow extra time if your delivery address is in a remote postal area.
  • Allow extra time for products marked as “*S/O - Special Order.”
  • For any in-store pick-ups, please check www.sickkids.ca/coronavirus for the latest updates on access to the hospital. Please wait for confirmation of your order availability before arriving to pick-up.

All orders will be processed in the order they have been received by our warehouse team.  

About our shipping partner, Purolator
Specialty Food Shop offers shipping within Canada through our shipping partner, Purolator.

By phone
1-800-737-7976 (TOLL FREE)
416-813-5294 (STORE PHONE NUMBER)
Monday to Friday 8 a.m. to 5 p.m. EST 

By email
sfs.admin@sickkids.ca
Please allow for 1 to 2 business days for a response.
For any questions about your order, please include your order number and the name and postal code of the billing address.

Holiday hours
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