SpecialtyFoodShop.ca is temporarily unavailable

The website for Specialty Food Shop, operated by The Hospital for Sick Children (SickKids), is currently unavailable. It was proactively taken down by SickKids in response to potential unusual activity on Dec. 30 at 9 p.m. ET.

The previous website platform we had will not be returning. Instead, we have been working hard to build a new website, but this takes time.

Our new website does not have an ETA at this time, but we will be keeping our community informed throughout the process.

For updates, please follow us on Instagram and Facebook, and subscribe to our e-newsletter.

How to place an order during this time — by order request form, email or phone

NEW! Complete an order request form

CLICK HERE to complete an order request form. Please fill out all the required fields and we’ll be in touch within two business days to verify your order, pricing (including any shipping rates that may apply, if you've requested delivery) and payment.

For metabolic orders, please refer to our lists of covered and not covered low-protein goods for products names, codes and prices. Please speak to your doctor or metabolic dietitian before consuming any low protein medical food.

By email
sfs.admin@sickkids.ca
In your email, include details such as your name and contact information, product names, quantities, callback number, and if you prefer in-store pick-up or delivery. We will be in touch within two business days after receiving your order.

By phone
1-800-737-7976
If leaving a voicemail message, include your name, phone number and a brief message, and we will return your call within two business days.

General information about Specialty Food Shop

• Store hours: We are open Monday to Friday, 8 a.m. to 5 p.m. ET, and closed on weekends and statutory holidays.
• Delivery: Canada-wide shipping is available. Estimated delivery time is 3 to 14 business days once shipped. During the periods when we receive a higher volume, your order may take a little longer to arrive.
• In-store pickup: Please wait until you receive a pickup notification before you go to the store to pick up your order. Allow two business days for a response.
• Location: Specialty Food Shop is located within The Hospital for Sick Children (SickKids), in downtown Toronto. The main hospital entrance is located at 170 Elizabeth St. Currently, visitors can only enter and exit SickKids using the Elizabeth Street entrance or the parking garage.
  • For walk-ins and order pickups, please familiarize yourself with SickKids’ general guidelines on all measures including self-screening at hospital entrances, masking, hand hygiene and physical distancing.

We appreciate your patience and understanding while we work to launch our new website.

Thank you,
Specialty Food Shop team