Refund policy

Refund Policy

If you are not completely satisfied with the quality of any products for any reason, simply return it along with the receipt in the original packaging for a refund. Opened or used products, or any items marked as non-refundable, are not eligible for return.

Returns

Products purchased in-store: We accept returns of unopened products up to 14 business days after the date of purchase.

Products ordered online: We accept returns up to 14 business days after the date of shipment. Please contact us directly for further details on our online return process Monday through Friday from 8 a.m. to 5 p.m. EST at 1-800-737-7976 or 416-813-5294. You may also e-mail us at sfs.admin@sickkids.ca.


Final Sale items (not eligible for returns)
  • Breast pump accessories (ex. nipples, flanges etc.)
  • Haberman supplies
  • Metabolic formula
  • Enteral feeding pumps and supplies
  • Ostomy supplies
  • Frozen food items
  • Clearance/Sale items

Final Sale items (Exception: Eligible for returns within 14 business days if unopened)

  • Breast pumps
  • Infant formula
  • Energy boosting drinks

Goods damaged in transit

We strive to ensure your order arrives in perfect condition. However, if your order seems to have been damaged during the shipping process, please accept the shipment and contact Specialty Food Shop immediately Monday through Friday from 8 a.m. to 5 p.m. EST at 1-800-737-7976 or 416-813-5294. You may also e-mail us at sfs.admin@sickkids.ca.

If you are experiencing issues with your feeding pump, please contact the Canadian distributor directly.

Returns or questions about enteral feeding pumps and supplies

Kangaroo Pump & Supplies: Please contact Cardinal Health at 1-800-268-7916.

Zevex Pump & Supplies: Please contact MOOG at 1-800-970-2337 or by e-mail at medcustomerservice@moog.com 

Avanos (Mic-Keys): Please contact Avanos at 1-844-428-2667.

Applied Medical Technology Inc. (MiniOne): Please contact AMT at 1-440-717-4000.

*Please note: Specialty Food Shop is not the manufacturer of these products sold in-store and online. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.

We appreciate your business, and look forward to serving you again!
If you have any questions about your order, you can email us (please include your order number, and the name and postal code of the billing address in your email). You may also call our toll-free number Monday through Friday between 8 a.m. and 5 p.m. EST at 1-800-737-7976 or call our store number at 416-813-5294 during our current hours of operation.