How to Place an Order Online
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Log Into a Metabolic Registered account
Visit Specialty Food Shop and sign in with your email and pin, Shopify Shop account or email us at sfs.admin@sickkids.ca to create an account under a Metabolic profile.
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Find Your Product
Search by product name or item number. You can also browse by category under the Low Protein & Metabolic tab for both food and formula. You will know you are signed in based on seeing $0.00 for covered foods and formulas.
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Select Products
Open the product page and confirm the item is correct. Check the product description for ordering limits, special order notes, or backorder notices.
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Enter Quantity
Enter the quantity required and verify pack sizes and units - some formulas are sold by case, and others by unit.
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Add to Cart
Click Add to Cart and continue shopping if needed.
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Review Your Order and Checkout
Check all items and quantities in your cart. Only order approved metabolic formula that your metabolic dietitian has approved. Confirm your delivery information is correct and select the free Metabolic Ontario Patients shipping option. Submit your order.
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Save Your Confirmation
Record the confirmation order number and save or print the confirmation email for your records.
Not Sure How Many Come in a Case?
Website Examples of Case Sizes
S/O* , B/O and O/S Definitions
In all scenarios, we strongly recommend contacting your medical team to identify a suitable back‑up product to have on hand in case of emergency.
O/S – Out of Stock: The Specialty Food Shop doesn’t have this item right now. When it comes back in stock, you will need to place a new order. You can go to the product page and enter your email and click “Notify Me” on the website to get an alert when it’s available again.
S/O*– Special Order: This item is not kept in the store. We have to order it just for you, and it can take up to 3 weeks or 14 business days to arrive.
B/O – Backorder: The company that makes this product does not have enough stock right now. You can still order it, but there is limited to no stock remaining. Your order will ship once more product becomes available. Please keep checking the product page for an updated ETA or email us if you have questions.
Get Notified when Items are Back in Stock!
Sign up to be notified when items are back in stock on the product page by entering your email and clicking the "Notify Me" button.
